Temporary Technical Issue in Balance Display

Dear users, we would like to inform you that at the moment, some users of the Baraka mobile app may notice an incorrect balance or a zero balance displayed in their account. Please do not worry—this does not mean that your card has no funds. All funds in your account remain safe, and your card is fully functional. You can continue to use it at ATMs and retail outlets without any issues.

 The issue is caused by a temporary technical malfunction within the system. Our technical team is actively working to resolve it as quickly as possible. All your funds are securely protected during this process.

We expect the problem to be fully resolved within 1–2 days. Once the process is complete, your correct balance will automatically appear in the app.

Recommendations for users

• Use the funds on your card without worry — it is active at ATMs and retail outlets.
• Even if the balance in the app is temporarily incorrect, your funds are safe.
• If the malfunction persists or if you have any other questions, please contact Baraka support.

We thank our users for their understanding and patience. The security of every single one of your funds is of paramount importance to us, and we strive to resolve all malfunctions as quickly as possible.