Find your benefit

• By contacting the "Inson" social services center in your region or the social worker in your mahalla;

• By calling the internal affairs bodies' "102" number or meeting with your local preventive inspector;

• By contacting the numbers 1146 ("Helpline") or 112.

• Women who have experienced harassment and violence, who have attempted suicide or have suicidal tendencies, and their minor children;

• Any physical and legal entities who have witnessed an incident of violence (third parties).

When applying, the following information is entered:

• The surname, first name, and patronymic of the service user;
• Year, date of birth, and address.

Note: No additional papers or certificates are required for placement in a hospital or rehabilitation center.

• In the form of a day clinic (day visit): Short-term and long-term psychological and legal assistance is provided at "Inson" centers.

• In a residential (shelter) form: Free accommodation for up to 6 months, food, clothing, and necessary services are provided in rehabilitation centers (shelters).

• When the affected women do not give their consent to use the service or refuse to receive a protection order;

• When a medical examination detects acute infectious, severe mental, or active-stage tuberculosis diseases that prevent staying at the center (in this case, the individual is first placed in a hospital).

Administrative Regulation approved by Resolution No. 354 of the Cabinet of Ministers of the Republic of Uzbekistan dated June 25, 2024.

Women who have suffered from harassment and violence, who have attempted suicide or have suicidal tendencies, and their minor children.

• The center's lawyers and social workers prepare inquiries for the relevant government agencies (Public Service Centers/DXM, Registry Office/FHDYo, Department of Internal Affairs/IIB) and accompany the woman through the document processing procedure.

• If the woman is living in a shelter, assistance is provided to have the completed documents delivered and handed over directly at the shelter itself.

No, it is not required. Thanks to the integration of the "Unified National Social Protection" information system with the databases of the Registry Office (FHDYO) and the Department of Internal Affairs (IIB), center staff can retrieve the necessary information via electronic requests right from where they are.

No, it will not be suspended. Even before the documents are fully restored, minor children will be temporarily and compulsorily placed in a nearby school or kindergarten based on a referral or formal act issued by the competent authorities.

Within the scope of this service, women are provided with a referral for free training through state programs at regional Monocenters and vocational training centers.

Most important convenience: During the period when women are undergoing vocational training or being provided with employment, a special additional caregiver is allocated and assigned to look after their minor children.

• In the form of a day clinic (day visit): Living at home and attending training using the referral issued by the center;

• In a residential (shelter) form: Being directed to training during the period of temporary residence at a rehabilitation center (shelter).

Depending on the child's age, they are temporarily placed in preschool educational institutions (kindergarten) or general secondary educational institutions (school) located in the area closest to the rehabilitation center.

Important rule: When children are temporarily placed in a kindergarten or school, bringing them to and picking them up from the educational institution (escorting them) is fully managed and provided by the regional center from a safety standpoint.

Yes, they will be admitted. Even during the period when documents are being restored, children's right to education will not be suspended, based on a referral and formal act issued by the competent authorities (the Inson Center or a preventive inspector).

Based on your application and consent, it is carried out through the cooperation of "Inson" centers and district (city) departments of internal affairs. On the designated day of service rendering, the internal affairs bodies will transport and place the woman and her children into the center themselves (Paragraph 27).

Important condition: For placement in regional rehabilitation centers for in-depth assistance, a protection order must be processed and issued for the woman (Paragraph 18).

Temporary accommodation (shelter) is provided for a period of up to 6 months in accordance with the individual social rehabilitation program (Paragraph 6).

Free shelter (sleeping space), food, and personal hygiene products are provided. In addition, comprehensive psychological, legal, and medical assistance is rendered (Paragraphs 6 and 30).

• When the woman does not voluntarily give consent to placement or refuses to receive a protection order;

• When a medical examination detects acute infectious, severe mental, or active-stage tuberculosis diseases that can be transmitted to others (in this case, treatment is first provided in a hospital) (Paragraph 26).

If there are no vacancies in the center at the woman's place of residence, she will be placed in a rehabilitation center (or NGO centers) in a neighboring region or another region of her choice. The travel expenses to another province are covered by the center (Paragraphs 24 and 34).

Special rooms operating around the clock (24/7) have been established across the Republic in all hospitals that have an emergency department (Paragraphs 1 and 6).

• Immediate first aid is administered;
• An examination by a psychologist or psychiatrist is organized;
• Free food and personal hygiene products are provided (Paragraphs 15 and 16).

Individuals are accommodated for a period of no more than 3 days (72 hours) to restore health and ensure initial safety (Paragraph 14).

Within 3 days, a social worker conducts an interview with the woman. If the woman gives her consent and has a need for in-depth rehabilitation, she is transferred to a Women's Rehabilitation Center (shelter) based on a protection order (Paragraph 18).

By calling the internal affairs bodies' "102" number or by contacting your local preventive inspector. Additionally, "Inson" centers also assist women in obtaining a protection order (Paragraphs 8 and 9).

Within 24 hours. After registering a report of violence, the preventive inspector is required to issue a protection order within a 24-hour period (Paragraph 11).

The preventive inspector immediately enters the protection order details and the victim's needs into the "E-himoya orderi" (Electronic Protection Order) digital system. This information automatically reaches the "Inson" centers as well (Paragraph 11).

Yes, it is required. In order for women to utilize the in-depth and long-term (up to 6 months) assistance services of regional rehabilitation centers, a protection order must be processed and issued for them (Paragraphs 18 and 21).

An exemption exists. If a woman is sent to a hospital due to certain diseases prohibited at the center, she can be re-admitted to the rehabilitation center (shelter) after finishing her treatment, even if the protection order has expired in the meantime (Paragraph 21).

The preventive inspector conducts a mandatory preventive interview with the person who committed harassment and violence and explains the conditions of the order to them (such as keeping a distance from the woman, not making contact, etc.) (Paragraph 11).

Sub-paragraph "v" of paragraph 9 of the Regulation states that "Inson" centers are required to provide "legal services to affected women in accordance with the legislation." In practice, preparing applications and lawsuits for court falls precisely within the scope of these legal services.

In accordance with paragraph 30 of the Regulation, providing "legal and other services" to women accommodated in the center is a mandatory duty of the center. The center's lawyers assist in preparing court documents to protect the woman's rights.

Based on paragraph 19 of the Regulation, "expert consultant services on legal matters" from among the center's staff will be assigned to her. The consultant explains to the woman which court to approach and the correct procedure for filing a claim.

All advocacy, legal, and consultative assistance provided by "Inson" centers and rehabilitation centers is carried out entirely free of charge.