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The Administrative Regulations approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 123, dated March 11, 2024.

All evaluations and the final decision-making are completed within 5 working days from the date of application.

1. Single elderly and persons with disabilities: Those who have no close relatives (children, parents, spouse) to provide care.

2. Single-living elderly and persons with disabilities: Those who have relatives, but they live separately, or their relatives are undergoing long-term treatment or are imprisoned.

Through a social worker (during door-to-door visits), directly at the "Inson" center, or electronically through the "Ijtimoiy Himoya" Information System.

It is the person's official consent (agreement) to allow an evaluation of their living conditions. A social worker provides this within 24 hours after the application is made.

A multidisciplinary group consisting of an "Inson" center employee, a family doctor, and the Mahalla chairperson. They evaluate health, financial status, and social activity.

In the assessment, scoring 116 points or higher is a basis for denying the status of being in need. The lower the score, the higher the degree of need is considered to be.

A special assistance plan created after the status is granted, including medical check-ups, free medication, housing adaptation, and legal and social support.

Upon voluntary withdrawal, the appearance of a caregiver, the cancellation of a disability group, or when traveling abroad for more than 1 month.

Individuals in the Registry undergo a reassessment (monitoring) at least once every 6 months.

The medical examination and relevant health recovery measures are designated to be carried out within 10 working days.

Yes. According to Clause 27 of the Regulation, the medical examination and health recovery activities are specified as a separate item in the individual plan.

The family doctor within the multidisciplinary group. They are personally responsible for the accuracy of information regarding the person's need for medical services and medication (Clause 15).

Existing chronic, mental, and infectious diseases, the need for free medication, and the necessity of providing medical services at home (Clause 15).

According to Clause 15, the doctor within the multidisciplinary group must visit the person's home to determine the level of their need for home-based medical services.

All medical reports and examination results are entered electronically into the "Ijtimoiy Himoya" Information System (Clause 23).

Monitoring is conducted at least once every 6 months, during which the person's health and medical needs are re-assessed (Clause 36).

The organization and coordination of activities related to increasing cultural, educational, and social activity are designated to be reviewed and planned within 22 working days.

In the text, it is interpreted as activities for the "need for communication and leisure services" (Clause 21) and "increasing social activity in daily life" (Clause 27).

According to Clauses 14 and 21, the multidisciplinary group specifically assesses the person's communication with relatives and friends, as well as their need for leisure services.

Pursuant to Clause 27, volunteers, persons wishing to provide guardianship and sponsorship, and mahalla activists may be involved in this process.

Yes. According to Clause 27, measures to increase the social activity of a person in need of care are an integral part of the approved individual social services plan.

No. According to Clause 47, a person has the right to refuse any service defined in the individual plan, including cultural or communication services.

During the monitoring process conducted every 6 months, the person's social activity and level of satisfaction with the services are re-assessed (Clause 36).

Disinfection and disinfestation activities are designated to be carried out within 5 working days after the request is received.

Disinfection (antimicrobial) and disinfestation (pest control) works are carried out free of charge at the place of residence of the person in need of care.

The person or their legal representative only needs to contact the mahalla social worker or the "Inson" social services center.

District (city) departments of Sanitary-Epidemiological Well-being and Public Health perform the work based on the request from the "Inson" center.

1. Based on the request of the person or their representative.
2. If the necessity of conducting this measure is indicated in the Individual Social Services Plan.

Information about all conducted sanitary measures is entered by the responsible parties into the "Ijtimoiy Himoya" Information System.

The director of the "Inson" center and the Social Inspection monitor the implementation of these regulations. In case of dissatisfaction, a complaint can be filed in court.

The authorized body ("Inson" center) issues the act following an on-site visit within 5 working days from the date of the request (Clause 16).

Electronic data regarding the actual provision of care serves as the basis for including that period into the caregiver's work experience when calculating a pension (Clause 3).

1. For a person with a Group I disability.
2. For a child with a disability under the age of 18.
3. For elderly persons aged 80 or older who are in need of care by others (Clause 1).

The act is issued for a period of 12 months. Monitoring is conducted every 6 months (Clause 6).

No, there is no fee charged for providing this state service (Clause 9).

At Public Service Centers (DXM), through "Inson" center staff, or online via the Single Interactive State Services Portal (my.gov.uz) (Clause 8).

If the information is incorrect, if the person in need of care does not consent, or if they are placed in boarding houses (Muruvvat/Saxovat) (Clause 17).

For elderly persons aged 80 and over, the level of need is assessed by an "Inson" center employee using the Barthel and Lawton scales (Clause 7).

If one of the individuals passes away, if the person in need of care gets married, or if it is discovered that care is not actually being provided (Clauses 22-23).

Reviewing the application, assessing the person's needs, and making a decision are designated to be completed within 7 working days.

Elderly persons and persons with disabilities who have first-degree relatives obligated to provide care (on a contractual basis).

Social and rehabilitation services in the form of day-care attendance are provided for a period of up to one month (Clause 3).

It is provided within the quotas set by the Agency, specifically to persons residing in the province (city) where the Centers are located.

The person or their legal representative applies directly to the "Inson" center or fills out an electronic questionnaire via the "Ijtimoiy Himoya" Information System.

Yes. A bilateral or trilateral contract is signed between the Center and the person (or their representative), specifying the types, costs, and duration of services (Clause 37).

According to the individual care plan: rehabilitation, psychological support, vocational training (socio-occupational rehabilitation), and cultural events.

The person is required to personally attend the Center on the days specified in the contract (Clause 52).

If the person has medical contraindications such as acute infectious diseases, mental disorders, or the active phase of tuberculosis (Clause 4).

Reviewing the application, assessing the needs, and assigning a mobile team are completed within 7 working days.

This refers to specialists from the Center (rehabilitologist, psychologist, social worker, etc.) visiting the home of the person in need to provide services.

Services in mobile form can be provided for a period of up to one year (Clause 3).

Individuals residing in the district (city) where the Center is located, who have relatives but require rehabilitation services at home.

For individuals who have relatives, this service is provided on a paid basis under a contract.

Rehabilitation exercises as per the individual care plan, psychological counseling, and socio-domestic assistance.

A team of qualified specialists formed by the Center depending on the type of service required (Clause 55).

Reviewing the application and making a decision regarding placement in the Center are completed within 7 working days.

For individuals who have relatives obligated to provide care, but who wish to live and receive treatment (e.g., for rehabilitation) at the Center for a certain period.

For individuals receiving services on a paid basis in an inpatient form, the duration is set for up to one year (Clause 3).

Single elderly persons and persons with disabilities who have no close relatives to provide care and no real estate in their own name (Clause 3, sub-clause "a").

While living at the Center, the person receives intensive rehabilitation, professional care, and socio-occupational therapy (Clauses 46, 57).

Paid on a contractual basis for those with relatives; free of charge for single individuals in need of social protection (specified categories in Clause 3).

Yes. Based on the application of the person themselves or their close relatives, an order for discharge from the Center is issued (Clauses 67, 68).

It is a state program (launched on June 1, 2025) providing 5 types of new social services to persons in need of care based on a voucher (subsidy) system.

1. Socio-domestic assistance at home.
2. Care at home.
3. Medico-social rehabilitation.
4. Day-care attendance.
5. Personal assistant services.

The state covers a portion of the social service costs via a voucher. Once the person in need receives the voucher, they select a service provider of their choice through the "Oila Hamkor" platform.

"Inson" centers, legal entities, individual entrepreneurs, and self-employed persons.

They must complete a 36-hour training course and obtain a certificate valid for 3 years (Clause 3).

Applications can be made to the "Inson" center, a social worker, via the Single Portal (my.gov.uz), or the "Ijtimoiy Himoya" Information System (Clause 7).

The responsible officer of the "Inson" center reviews the questionnaire within 7 working days and assesses the person's needs (Clause 11).

The voucher is issued with the right to use social services for a period not exceeding 6 months (Clause 18).

The service provider must daily input the biometric data (Face-ID) of the person using the service into the system (Clause 5).

If the person does not select a provider within 10 working days, in the event of death, withdrawal from the service, or traveling abroad for more than 1 month (Clause 20).

No. According to Clause 44, state duty is not charged for the restoration of passports or ID cards.

Internal affairs bodies (for passports/ID cards) and Justice departments (for birth certificates, etc.) handle this based on a request from the "Inson" center.

Preparing a draft application to the court takes 5 working days, and providing legal explanations takes 15 days (Clauses 43, 45). Passport restoration is carried out within the timeframes established by law.

No, assistance is also provided in obtaining certificates for minor children and restoring documents that establish property rights (Clause 42).

During the assessment of living conditions (Clause 19), the absence of documents is identified and included in the Individual Social Services Plan.

Identity documents (passport, ID card) and other necessary documents that grant the right to social protection.

According to Clause 27, this activity is included in the individual plan as a "measure for the social and legal protection of the person."

Pursuant to Clause 29, the social worker must enter information about the restored document or the assistance provided into the "Ijtimoiy Himoya" Information System.

The general assessment process begins a few working days after the application; however, the restoration itself is carried out according to the regulations of the relevant authorities (Ministry of Internal Affairs, Justice).

These are the new name and system for the former "Saxovat" boarding houses for the elderly and persons with disabilities, as well as the boarding house for war and labor veterans (Clause 1).

The application is fully reviewed within 7 working days (2 days by the "Inson" center + 5 days by the Special Commission) (Clauses 14, 17 of the Regulation).

Single elderly persons and persons with disabilities in need of care who have no providers (1st-degree relatives) and no housing in their own name (Clause 3 of the Regulation).

They can be placed based on a paid contract. Both long-term and short-term inpatient services are available for them.

For family members in the Social Register, the fee is subsidized: they pay 20% of the cost (the remaining 80% is covered by the state) (Clause 3 of the Decree).

You should contact the "Inson" social services center or fill out an electronic questionnaire via the "Ijtimoiy Himoya" Information System portal (Clause 10 of the Regulation).

Information on vacant spots in IQQMs is visible in real-time on the Agency's website and in the "Ijtimoiy Himoya" system (Clause 5 of the Regulation).

Yes. In addition to basic services, paid service recipients choose additional rehabilitation and care services themselves on a contractual basis (Clause 37 of the Regulation).

In addition to residence, there are mobile services (home visits), day-care attendance, and short-term inpatient (temporary stay) options (Clause 49 of the Regulation).

Rejection is only possible if there are medical contraindications specified in Clause 4 of the Regulation (mental disorders, infectious diseases, etc.).

It is provided as a monthly cash payment instead of the food products and personal hygiene items that were previously distributed for free (Clause 1).

Single elderly persons and single persons with disabilities in need of care (those included in the Registry) (Clause 2).

1. Food products;
2. Personal hygiene items;
3. Housing and utility service fees (Clause 2).

According to the decree, by digitalizing the system, these payments are granted in a "proactive form" (based on electronic database information, without requiring additional documents from the citizen) (Clause 3).

Resolution of the Cabinet of Ministers No. 119, dated March 23, 2023 (as amended by Resolution No. 316, dated May 31, 2024).

From the republican budget funds of the Republic of Uzbekistan (Clause 11).

Persons living in centers are paid 20% of the allowance for their personal expenses (Clause 68).

Upon the person's death, loss of the right to assistance, or departure abroad for permanent residence (Clause 69).